Real Help from
Real People.
No bots. No overseas call centers. No 45-minute hold times. Just local people who know your service and actually want to help.
Is there an outage in your area?
Check the map for reported service interruptions, or call 812-486-3211 and select Option 2.
Available by Phone
Avg Response Time
Office Locations
Local Support Team
How Would You Like to Reach Us?
Pick the option that works best for you. All roads lead to a real person who can actually solve your problem.
Call Us
A real person in Indiana answers — no bots, no overseas call centers, no hold music for 45 minutes.
812-486-3211 →Email Us
Send us a message and a team member will get back to you — typically within a few hours.
info@rtccom.com →Visit Us
Stop by either of our offices. No appointment needed — just walk in and we'll help you.
See Locations →What Can We Help You With?
Our team handles everything from basic troubleshooting to complex technical issues — all in one call.
Internet Troubleshooting
Slow speeds, connection drops, Wi-Fi dead zones — we'll walk you through it.
Phone & Voice
Setup, call quality issues, voicemail, and number porting questions.
Equipment & Installation
Router setup, modem questions, or scheduling a tech visit.
Billing & Account
Statement questions, payment options, and account updates.
Marketing & Sponsorship
Sponsorship, donation, advertising, and event partnership requests for local organizations.
Submit a request →Visit Either of Our Office Locations
Office hours effective October 5, 2026. Visit either location during the hours below.
Headquarters
Montgomery Office
244 N Main Street
Montgomery, IN 47558
Tuesday: 9:00 am–4:30 pm · Thursday: 8:00 am–4:30 pm
Closed Monday, Wednesday and Friday
Customer Service Center
Washington Office
311 E Main Street
Washington, IN 47501
Monday, Wednesday and Friday: 8:00 am–4:30 pm
Closed Tuesday and Thursday
Common Support Questions
Fast answers to the things we hear most often.
How do I reboot my router?
Unplug your router from power, wait 30 seconds, then plug it back in. Allow 2 minutes for it to fully reconnect. This resolves most common connection issues.
My internet is slow — what should I check first?
Start by rebooting your router (unplug, wait 30 seconds, plug back in). If speeds are still slow, try connecting a device directly to the router with an Ethernet cable. If wired speeds are fine but Wi-Fi is slow, the issue is likely your Wi-Fi setup, not the connection itself. Call us and we can walk you through it.
How do I set up voicemail?
Dial *98 from your RTC home phone to access voicemail setup. Follow the prompts to record your greeting and set your PIN. Call us at 812-486-3211 if you need help walking through the steps.
Can I pay my bill by phone?
Yes — call 812-486-3211 during business hours and we'll process your payment over the phone. You can also stop by either office location.
How do I report an outage?
Call 812-486-3211 and select Option 2 to report an outage. You can also check the Outage Map linked above for reported service interruptions.
How do I schedule a tech visit?
Call 812-486-3211 and we'll get a technician scheduled. Home Connect Assurance members receive next-day visits — standard customers are typically scheduled within a few business days.
Still Need Help?
Call us. A real person picks up. We'll figure it out together.
