No bots. No overseas call centers. No 45-minute hold times. Just local people who know your service and actually want to help.
Check the map for reported service interruptions, or call 812-486-3211 and select Option 2.
Available by Phone
Avg Response Time
Office Locations
Local Support Team
Pick the option that works best for you. All roads lead to a real person who can actually solve your problem.
A real person in Indiana answers — no bots, no overseas call centers, no hold music for 45 minutes.
812-486-3211 →Send us a message and a team member will get back to you — typically within a few hours.
info@rtccom.com →Stop by either of our offices. No appointment needed — just walk in and we'll help you.
See Locations →Our team handles everything from basic troubleshooting to complex technical issues — all in one call.
Slow speeds, connection drops, Wi-Fi dead zones — we'll walk you through it.
Setup, call quality issues, voicemail, and number porting questions.
Router setup, modem questions, or scheduling a tech visit.
Statement questions, payment options, and account updates.
Sponsorship, donation, advertising, and event partnership requests for local organizations.
Submit a request →Office hours effective October 5, 2026. Visit either location during the hours below.
Headquarters
244 N Main Street
Montgomery, IN 47558
Tuesday: 9:00 am–4:30 pm · Thursday: 8:00 am–4:30 pm
Closed Monday, Wednesday and Friday
Customer Service Center
311 E Main Street
Washington, IN 47501
Monday, Wednesday and Friday: 8:00 am–4:30 pm
Closed Tuesday and Thursday
Fast answers to the things we hear most often.
Unplug your router from power, wait 30 seconds, then plug it back in. Allow 2 minutes for it to fully reconnect. This resolves most common connection issues.
Start by rebooting your router (unplug, wait 30 seconds, plug back in). If speeds are still slow, try connecting a device directly to the router with an Ethernet cable. If wired speeds are fine but Wi-Fi is slow, the issue is likely your Wi-Fi setup, not the connection itself. Call us and we can walk you through it.
Dial *98 from your RTC home phone to access voicemail setup. Follow the prompts to record your greeting and set your PIN. Call us at 812-486-3211 if you need help walking through the steps.
Yes — call 812-486-3211 during business hours and we'll process your payment over the phone. You can also stop by either office location.
Call 812-486-3211 and select Option 2 to report an outage. You can also check the Outage Map linked above for reported service interruptions.
Call 812-486-3211 and we'll get a technician scheduled. Home Connect Assurance members receive next-day visits — standard customers are typically scheduled within a few business days.
Call us. A real person picks up. We'll figure it out together.
Watch helpful videos about internet speeds, streaming TV and the devices you use. Choose a video to play it here.
8 videos
Not really sure what internet speed you need? Not sure what all the numbers mean when looking at internet packages? Watch this quick video by RTC Communication on Understanding Internet Speeds.
Watch on YouTubeHave you heard of the phrase, Cutting the Cord? Cable is on it's way out, and Streaming TV is becoming a more mainstream way to watch live tv, and more. Not sure exactly what it all entails? Let us help!
Watch on YouTubeNot sure what you need to get started streaming tv? It's easy to do, and will save you money! Watch this tutorial and get streaming today!
Watch on YouTubeFrom bigger wins to little surprises, Roku Smart Home devices, TVs, and streaming players keep you connected so you can come home to more of what you love.
Watch on YouTubeHow To Setup Amazon Fire TV Stick 4K - How To Setup Firestick 4K Guide Tutorial Instructions - how to hookup firestick to tv - how to hookup firestick to tv with hdmi.
Watch on YouTubeWe'll show you how to connect and setup an Apple TV 4K along with tips using and using the remote.
Watch on YouTubeDevice screens, setup steps and service details may have changed since recording.
Find your shows, teams, local news and free options in our Streaming TV Guide.
Explore Streaming TVCall RTC: 812-486-3211Suggested pages
