Monday, Wednesday and Friday: 8:00 am–4:30 pm Closed Tuesday and Thursday
Quick Answers
Common Support Questions
Fast answers to the things we hear most often.
How do I reboot my router?
Unplug your router from power, wait 30 seconds, then plug it back in. Allow 2 minutes for it to fully reconnect. This resolves most common connection issues.
My internet is slow — what should I check first?
Start by rebooting your router (unplug, wait 30 seconds, plug back in). If speeds are still slow, try connecting a device directly to the router with an Ethernet cable. If wired speeds are fine but Wi-Fi is slow, the issue is likely your Wi-Fi setup, not the connection itself. Call us and we can walk you through it.
How do I set up voicemail?
Dial *98 from your RTC home phone to access voicemail setup. Follow the prompts to record your greeting and set your PIN. Call us at 812-486-3211 if you need help walking through the steps.
Can I pay my bill by phone?
Yes — call 812-486-3211 during business hours and we'll process your payment over the phone. You can also stop by either office location.
How do I report an outage?
Call 812-486-3211 and select Option 2 to report an outage. You can also check the Outage Map linked above for reported service interruptions.
How do I schedule a tech visit?
Call 812-486-3211 and we'll get a technician scheduled. Home Connect Assurance members receive next-day visits — standard customers are typically scheduled within a few business days.
Still Need Help?
Call us. A real person picks up. We'll figure it out together.
Get a general idea of what you pay each month for entertainment: your current TV and internet providers plus streaming, compared with RTC home internet plus your chosen streaming services.
This compares monthly service costs. For activation dates, proration, and questions about your first bill, call 812-486-3211.
1. Current TV & internet costs
Enter your combined monthly TV and internet cost, even if you pay two different providers.
Choose the provider associated with your current bill. Combined bills remain labeled as TV + internet costs.Include required recurring equipment and service charges. Leave out phone or other services you would keep.
Select streaming services below. The same streaming costs are automatically included in both entertainment totals.
Your selected provider and bill amount are recorded by RTC for competitive pricing research. No name, account number or bill upload is required.
2. RTC residential internet
Choose a home internet plan, then add your streaming options below.
3. Choose streaming for both sides
Third-party streaming services are sold separately. You subscribe and pay each streaming provider directly. The prices shown here are for comparison only.
Choose the streaming services to include in your entertainment costs. We add the same selected monthly streaming cost to both sides so you can compare them on the same basis.
Prices and plan notes come from our Streaming TV Guide, reviewed October 6, 2026. Select a service to add its displayed price automatically. Where plan choices are shown, choose your preferred plan. Confirm current prices and channel availability with the streaming provider. Seasonal and one-time purchases appear separately.
Sports starts at $64.99/month; Main is $82.99/month.
$54.99/month added automatically when selected.
Introductory offers may reduce the initial cost.
$99.99/month added automatically when selected.
Other plans, regional sports fees and add-ons may cost more.
$64.99/month added automatically when selected.
MySports starts at $64.99/month. Check your local channel lineup.
$20.99/month added automatically when selected.
Additional channels and sports require other plans or add-ons.
$19.99/month added automatically when selected.
Check the current channel lineup and available upgrades.
$25.00/month added automatically when selected.
Standard definition, one screen, no DVR. Classic with HD and DVR starts at $10.99/month.
$8.99/month added automatically when selected.
Movies, shows and live channels; no paid subscription needed.
$0.00/month added automatically when selected.
Live-style channels and on-demand entertainment.
$0.00/month added automatically when selected.
Optional premium subscriptions are extra.
$0.00/month added automatically when selected.
Optional paid features and rentals are extra.
$0.00/month added automatically when selected.
Channel surfing, movies, shows and news.
$0.00/month added automatically when selected.
Live-style channels plus on-demand shows and movies.
$0.00/month added automatically when selected.
Local news, weather, movies and entertainment channels.
$0.00/month added automatically when selected.
Free movies and TV alongside rentals and purchases.
$0.00/month added automatically when selected.
A personalized mix of local, national and world news.
$0.00/month added automatically when selected.
Live and recent newscasts from participating local stations.
$0.00/month added automatically when selected.
Live-style channels, movies, shows and news.
$0.00/month added automatically when selected.
Movies, shows, news and live-style channels.
$0.00/month added automatically when selected.
National news coverage.
$0.00/month added automatically when selected.
Breaking news, analysis and live news events.
$0.00/month added automatically when selected.
Educational shows, full episodes and the PBS KIDS live channel.
$0.00/month added automatically when selected.
A qualifying library card or institution is required; borrowing limits vary.
$0.00/month added automatically when selected.
Higher plans offer additional features and an ad-free experience.
$8.99/month added automatically when selected.
Premium and bundle plans cost more.
$12.49/month added automatically when selected.
Purchases, rentals and other subscriptions are separate.
$14.99/month added automatically when selected.
Select excludes sports, movies and originals. Premium with those features starts at $12.99/month.
$8.99/month added automatically when selected.
Premium is $13.99/month; features and live channels vary by plan.
$8.99/month added automatically when selected.
Select provides ESPN+ content. Unlimited with ESPN networks starts at $31.99/month.
$13.99/month added automatically when selected.
US postseason games require qualifying TV-provider authentication.
$29.99 one-time added automatically when selected.
Shown separately; excluded from monthly and annual recurring totals.
Passport benefits require a qualifying station membership; contributions vary.
$0.00/month added automatically when selected.
Local news coverage; availability may vary by device.
$0.00/month added automatically when selected.
Sports require Standard or Premium. Standard starts at $18.49/month.
$10.99/month added automatically when selected.
Prime Video-only starts at $8.99/month. Amazon Prime, including Prime Video, is $14.99/month or $139/year. Optional channel subscriptions cost extra.
$0.00/month added automatically when selected.
British television, mysteries and classics.
$10.99/month added automatically when selected.
An annual subscription is also available.
$10.99/month added automatically when selected.
A qualifying library card is required; borrowing limits vary.
$0.00/month added automatically when selected.
Verify live sports and news availability for your location.
$19.99/month added automatically when selected.
Live local and primetime games are limited to phones and tablets.
$6.99/month added automatically when selected.
Out-of-market coverage; local and national blackouts apply.
$109.99/season added automatically when selected.
Shown separately; excluded from monthly and annual recurring totals.
Select Pacers games are free. The paid plan provides additional games; location restrictions apply.
$19.99/month added automatically when selected.
The regular season has ended. Verify new-season pricing before subscribing.
$19.99/month added automatically when selected.
The regular season has ended. Verify new-season pricing before subscribing.
$19.99/month added automatically when selected.
Cubs coverage depends on location and broadcast rights.
$19.99/month added automatically when selected.
Optional PBS membership benefits are separate.
$0.00/month added automatically when selected.
Original series and hit movies. Promotional offers may reduce the initial cost.
$11.99/month added automatically when selected.
AMC originals, films and collections from Shudder, Sundance Now and IFC Films Unlimited.
$7.99/month added automatically when selected.
Home, food, reality, true crime and nature programming.
$5.99/month added automatically when selected.
British and international mysteries, crime series and dramas.
$8.99/month added automatically when selected.
Horror, thrillers, supernatural stories and cult favorites.
$7.99/month added automatically when selected.
Romance, seasonal movies and familiar Hallmark stories.
$8.99/month added automatically when selected.
Anime series, films and new episodes.
$9.99/month added automatically when selected.
Documentaries about science, history, nature and technology.
$5.99/month added automatically when selected.
Your monthly entertainment comparison
What you pay now
Current provider
Residential TV, internet & streaming
Enter your current bill
Your options with RTC
RTC
Residential internet & the same streaming
The same streaming services and prices are included on both sides.
Enter your current residential bill to compare.
This gives a general idea of your residential entertainment costs. It is not a guaranteed RTC bill. Annual figures assume 12 months at the entered monthly rates. Taxes, unentered fees, installation, first-bill proration and future price changes are excluded. Streaming services are purchased and billed separately from the providers. The same selected subscriptions are included in both monthly totals. Call 812-486-3211 for help estimating your first RTC bill.
