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Modern unified business communications
Voice & Contact Center

Fix the Phone Problems
Your Business Is Sick Of.

Get an Intelecyn™ One Quote 812-486-3211
Fewer or No Missed Calls

Route customers to the right people

Work From Anywhere

One business number across your devices

Keep Numbers Private

Business calls without sharing personal numbers

Grow Without Complexity

Add users and locations as your needs change

What You're Tired Of

The Frustration, Answered

Common business phone frustrations, with options to help your team handle calls and work together.

Calls that drop, lines that fail

Fiber-backed HD voice

Plan voice service around your connection, equipment and calling needs. Ask about continuity options and the network and backup-power requirements for your setup.

Calls that vanish

Call Routing That Fits Your Team

Ask about auto-attendant menus, ring groups and voicemail options. Available features, transcription and licensing depend on the selected package and setup.

Stuck at the desk

Your desk phone, everywhere

Explore supported desktop and mobile calling options so your team can work beyond a desk phone. Device, app, network and licensing requirements vary.

A bill nobody can predict

Pricing Explained Before You Order

Your quote should explain the selected services, users, equipment and applicable charges. Ask our team about calling allowances, usage policies, taxes and your first bill.

Vendor finger-pointing

One team for the whole stack

Work with our local team to coordinate your services. Tell us which business applications you use so we can confirm supported integrations, licensing and setup requirements.

No real human for support

Local support, included

Call our local team for help with your service. Ask which support and on-site options are included in your agreement.

Contact Center · Powered by Xima

When a Phone Line
Isn't Enough.

Xima Software

For teams that handle more calls, explore contact-center options powered by Xima. Our team will confirm reporting, quality-management, automation and integration capabilities for the selected package.

Four AI capabilities on one platform. No third-party setup. The same local team supports your fiber, your voice, and your contact center.

All Channels
Xima contact center supervisor dashboard showing cradle-to-grave reporting, real-time wallboards, sentiment, and agent performance across every channel

One screen shows every interaction across every channel — from the first ring to resolution — with live wallboards, sentiment, and agent performance in real time.

Illustration for Xima Insights
New — June 2026✦ New

Xima Insights

Replaces 30-minute report dives with instant answers about why metrics are off and which agents need coaching.

Illustration for Automated Quality Scoring
Auto QA

Automated Quality Scoring

Scores every interaction automatically — not just the 3–5% a supervisor can review manually.

Illustration for Sentiment & Topic Detection
Speech Analytics

Sentiment & Topic Detection

Surfaces frustrated callers, missed scripts, and trending issues before they compound into bigger problems.

Illustration for Self-Service Automation
AI Messaging Bot

Self-Service Automation

Ask about supported messaging and self-service automation, including setup, channels, licensing and ongoing management requirements.

Built to Run a Modern Contact Center

The Numbers That
Make It Work.

Real outcomes from real contact centers — plus the omnichannel tools and built-in safeguards that keep them running.

38%

Reduction in abandoned call rates with intelligent Queue Callback.

62%

Recovery of remaining abandoned calls through Automated Callback.

83%

Of customers prefer multichannel options — email, chat, text, or WhatsApp.

One Inbox, Every Channel

Meet Customers Where They Reach You

Voice, web chat, email, SMS, and social — answered from a single agent screen. No tab-juggling, no skipped messages.

Web Chat
Email
SMS / Text
Social Media

Cradle-to-Grave Reporting

See the full journey of every contact — from first ring to resolution — in one view.

Skills-Based Routing

Match each caller with the right agent on the first try, minimizing transfers.

Real-Time Wallboards

Live dashboards and alerts keep managers ahead of peak-time bottlenecks.

Secure & Compliant

Enterprise-grade security, recording retention controls, and compliance built in.

Schedule a Xima Demo 812-486-3211
Business team on a video call using Intelecyn One
See It In Action

Voice, Video & Chat — One Screen, One Team.

Your receptionist answers on the desk phone. Your sales rep takes the call on their cell. Your team meets on video. All from one Intelecyn™ One app — no hardware to buy, no PBX to maintain.

See Every Feature
Why Intelecyn One

The Reasons Businesses Stay

We're a member-owned Indiana co-op. You're not a line item in an earnings report — you're the neighbor we answer to.

A person in Indiana answers — no chatbot loop, no overseas queue.

One vendor for fiber, voice, video, chat & security — one number to call.

A team that can explain your quote, selected services and first bill.

Co-op owned since 1949 — we serve our community, not quarterly earnings.

Office staff using Intelecyn One for calls and video

Plan the transition around your team: confirm equipment, number transfers, training and support before the change.

Illustrative business transition

Your requirements determine the plan

What's Included

Everything You Used To Pay Extra For

Intelecyn One running on a laptop and phone

Auto Attendant

Multi-tier virtual receptionist routing callers to the right person, department, or location — across every site.

Mobile + Web App

A softphone on your computer and your phone. Transfer, chat, and full call history wherever you are.

Video & Collaboration

HD meetings up to 25 participants, screen & file share, recording, and webinar hosting to 1,000.

Voicemail-to-Email

Voicemail delivered to your inbox, transcribed to text — read it before you listen to it.

Calling allowances confirmed in your quote Number porting — keep every number No on-site PBX to buy or maintain Ask about call-continuity options
Explore the Details

Dig Into What Matters to You

Industry Solutions

How it serves manufacturing, retail, healthcare, schools & more.

Learn More

Pricing & Plans

Transparent, per-seat, starting at $18/user/mo.

Learn More

All Features

Porting, recording, failover, analytics, messaging & video.

Learn More

App Integrations

Salesforce, HubSpot, Teams, Google, Slack + 5,000 via Zapier.

Learn More

Migration Process

Plan a coordinated number transfer with our team. Timing depends on carrier requirements and your setup.

Learn More

FAQs

VoIP, fiber, contracts & porting — answered honestly.

Learn More

Stop Fighting Your Phone System.

Tell us what's broken. A local RTC specialist will map it to Intelecyn™ One — honest answers, no scripts.

Get a Free Quote 812-486-3211
One business number · Three ways to connect

One number. Connect your way.

Answer at your desk, on your computer, or through the mobile app. Intelecyn One keeps your team connected through the devices that fit the work.

Customer calls your business numberIntelecyn OneRoutes the call to the devices you choose
Yealink desk phone with handset, screen and calling controls
Desk phone

Familiar. Ready to answer.

A compatible Yealink phone puts your business line on the desk, with calling controls within reach.

Selected way to answer
Computer app

Hands free. Desk free.

Make and receive calls from a supported computer app. Use a headset and keep working without a handset.

Available way to answer
Mobile app

Your business goes with you.

Take calls on your cell through the app. Outgoing calls use your business caller ID, keeping your personal number private.

Available way to answer

At your desk: your business call rings on your compatible desk phone.

Choose one device or configure several to ring. We’ll help set up your supported devices, call routing and work hours. App screens are illustrative.

See how business and personal calls stay separate
Keep your personal number private

Take business calls on your cell without giving out your cell number

With the mobile app, calls to your business number ring on your cell. Calls you make from the app show the business number too. Switch between the two views to compare.

Incoming call
Your customer's phone
Your employee's cell
    See how call routing works

    Give every call a clear next step.

    Pick a reason someone might call and follow the call through the system.

    Choose a scenario to follow the call.
    Customer calls
    Auto attendant
    Routing rule
    Answered
    Result:
    Built around the way you work

    A phone system that does more of the work.

    Start with what matters to your business. Open a topic to see the tools behind it.

    A person picking up a business desk phone to take a call
    Every call starts with a person.
    01Get calls to the right peopleMenus, departments and busy moments

    Use an auto attendant to offer clear choices, ring a department together, or place callers in a queue while the team is helping someone else.

    • Menus, extensions and dial-by-name directories
    • Ring groups, queues and busy/no-answer routing
    • Transfers, call parking and hold messages
    • Business-hour, holiday and after-hours rules
    02Connect people across locationsDesk phones, apps and remote work

    Bring office, home-office and mobile staff into one calling setup. Configure which devices ring together or in sequence.

    • Compatible desk phones and supported computer/mobile apps
    • Business caller ID on outgoing app calls
    • Extension dialing between teams and locations
    • Forwarding, availability and Do Not Disturb controls
    03Keep conversations movingVoicemail, messaging, video and fax

    Give your team more ways to follow up than a message waiting on a desk phone.

    • Voicemail delivered to email, with transcription options
    • Business texting and team messaging options
    • Video meetings and collaboration tools
    • eFax and online fax options
    04See and manage your callingActivity, recordings and user controls

    Review call activity and make everyday adjustments through the available user and administration tools.

    • Call history and voicemail access
    • Call-volume and activity reporting
    • Recording options with appropriate access and retention settings
    • Manage users, forwarding and calling preferences
    05Fit your equipment and workflowPhones, headsets and connected tools

    Choose the right setup for a front desk, a private office, a shared space or a mobile team.

    • Compatible Yealink desk phones, cordless and conference-room options
    • Headsets for hands-free calling
    • Paging, intercom and existing-equipment compatibility review
    • CRM, click-to-dial and supported integration options

    Bring your existing devices and business applications to the conversation so we can confirm compatibility and licensing.

    06Plan for changes and interruptionsGrowth, schedules and alternate routing

    Add users or locations as your needs change. Plan where calls should go if a person, office or connection is unavailable.

    • Flexible users, extensions and location planning
    • Scheduled routing for work hours and holidays
    • Alternate numbers or app destinations when configured
    • Internet, network and backup-power planning

    Your quote confirms the features, users, devices, calling allowances and support in your solution. Some capabilities require additional licensing, registration or configuration.

    Intelecyn One · Contact Center

    More calls. One connected team.

    When answering customers is a team’s everyday work, give them more than a ringing phone. Explore call center tools that help organize incoming calls, support your people and see how the day is going.

    Explore Call Center Solutions →
    01

    Keep callers moving.

    Queues and routing help connect customers with the right available person.

    02

    Support your team.

    Explore supervisor and coaching tools for busy customer service teams.

    03

    See the whole picture.

    Call activity, reporting and dashboards help you understand demand and response.

    We’ll confirm the features and licensing that fit your operation.

    A clear path from here

    Make the switch with a plan.

    Your account executive helps turn the way your business works into a phone setup your team can use.

    1. 01

      Map your needs.

      Review your people, locations, business numbers and current challenges. Decide how calls should move through the day.

    2. 02

      Prepare your team.

      Confirm devices, connectivity, greetings and routing. Coordinate eligible number transfers, setup and training.

    3. 03

      Launch and refine.

      Test the call paths and help your team get comfortable. Make adjustments as the business changes.

    Intelecyn One

    Build the way your business answers.

    Tell us about your people, locations and calls. We’ll help you put the right solution together.

    Talk to Your Account Executive →812-486-3211Explore business packages →
    STRAIGHT ANSWERSCommon questions about setup, devices, number transfers, pricing and working from anywhere.

    What businesses want to know.

    What does “cloud phone system” mean?

    Your business phone system is hosted online instead of relying on a traditional phone-system box at your office. Intelecyn One connects compatible phones and apps to business calling, voicemail and communication tools. UCaaS means “Unified Communications as a Service.”

    Do I need to be in RTC’s fiber service area?

    Intelecyn One is available beyond RTC’s fiber footprint. We’ll review your locations, internet connection, devices and setup requirements to plan the right solution for your team.

    Can we keep our existing business numbers?

    We’ll check whether your numbers can transfer and coordinate the timing with the current provider. Keep your existing service active until the transfer is confirmed.

    Can employees use their own cell phones?

    With a supported mobile app and the right setup, employees can make and receive business calls on their cells. Outgoing app calls use the configured business caller ID rather than their personal number. Work hours and availability settings help separate business and personal time.

    Can we use the phones and software we already have?

    Bring a list of your phone models, headsets and business applications. We’ll review what can be reused, which integrations are supported and whether any additional equipment or licensing is needed.

    What happens if the office loses internet or power?

    Calls can follow configured alternate routes to working apps or numbers. Desk phones still need power and a network connection, and mobile apps need a working internet or mobile-data connection. We’ll help review continuity and backup options for your setup.

    How is pricing determined?

    Your quote is based on your users, locations, calling needs, selected capabilities and equipment. It will identify recurring service, setup, devices and applicable charges so you can review the complete solution before ordering.

    How are emergency calls handled for remote staff?

    Emergency calling depends on the service configuration and registered location information. Tell us where your team will use the service so we can review emergency-address requirements and how location changes are managed.

    Work IN Intelecyn

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