Service outages
We live here too. So when there’s an outage, we’re not just informing you—we’re experiencing it with you.
Outages Are Rare—But Now You’ll Know When They Happen
Our Outage Map gives you a real-time look at service disruptions within our fiber coverage area.
• See exactly where outages are occurring
• Stay informed as we work to restore service
• Get updates through SmartHub, text alerts (if you’ve opted in), and Facebook
Even though outages don’t happen often, this map gives you peace of mind and clear communication—because that’s what local service means.
MORE RESOURCES
Planned Maintenance
Current Weather
Social Media
Other Utilities
FAQ
Call our 24/7/365 Hotline at 812-486-3211, and select Option 2.
This map shows outages, where real-time updates are posted. Updates are done in 30 min increments. We also share major outage information on Facebook and send text alerts to customers who’ve opted in through the Smart Hub app available for iOS and Android.
Most outages are resolved quickly, and within just a couple of hours. Restoration time depends on the cause (like fiber damage, equipment failure, or power outages). Our team works around the clock to restore service as quickly and safely as possible.
Not all homes are connected to the same fiber line or equipment. What affects one customer may not affect another, even next door. It’s also possible that the issue is isolated to your equipment or home connection.
Yes! If you’ve opted into outage notifications in SmartHub, you’ll receive a text or push notification when service is restored. We’ll also post updates on Facebook as major outages are resolved.
If you don’t see an outage notice in SmartHub or on Facebook, it’s helpful to report it—especially if your issue may be isolated. You can report outages through SmartHub or call us at 812-486-3211 and select Option 2.