Streaming Made Simple with Home Connect Assurance
We help you cut the cord, connect with confidence, and enjoy TV your way.
Confidence Comes Standard with Home Connect Assurance
Confused about how to stream? You’re not alone—and that’s exactly why we created Home Connect Assurance. This program is built for households ready to ditch cable but unsure where to start.
With HCA, you’ll get:
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Personalized streaming setup help
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One-on-one guidance on choosing the best streaming services
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Smart TV and device support
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Ongoing support if things go wrong; up to two times a month
- Wi-Fi optimization to ensure you’re getting the best access across your home
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Jack and wiring repair
Whether you’re new to streaming or just need a little help getting started, we’ll walk you through every step—from equipment to app setup—so you can finally stream with confidence.
Why Stream with RTC?
Your Intelecyn™ Fiber Foundation for Flawless Streaming
We Bring the Fiber Power
RTC provides the high-speed fiber internet you need to subscribe to any streaming service—YouTube TV, Hulu, Sling, Netflix, Disney+, and more.
No Buffering. No Spinning Wheels.
Our fiber network is built to handle whatever your favorite streaming platforms throw at it—4K video, live sports, simultaneous streams, and downloads—without lag, drops, or delays.
Stream Your Way
Choose the streaming services that work for you. RTC powers them all with ultra-fast, ultra-reliable connectivity.
Get More. Save More. Watch More.
Save Big Over the Year
Cut the cable and watch your monthly bill drop. Most customers have saved $600–$1,200 a year after switching to a streaming service.
Get Local Help at Home
Need Assistance? Home Connect Assurance sends a local tech to your home to set up TVs, services, and walk through streaming.
Built for Fiber Internet
All streaming solutions are able to be powered by RTC Intelecyn™ Fiber, delivering buffer-free viewing—even in 4K and across multiple devices
Home Connect Assurance • Frequently Asked Questions
Home Connect Assurance is a monthly service plan that covers repairs and troubleshooting for wiring, jacks, WiFi connectivity, and streaming device setup in your home.
Wiring: Repairs to voice, broadband, and internal network wiring. (see exclusions)
Jacks: Repair or replacement of phone and internet jacks.
WiFi Issues: Troubleshooting connectivity problems and improving performance.
Streaming Setup: Help setting up streaming devices like Roku, Apple TV, or Firestick.
The program costs $8.99 per month and includes two service calls per month for covered issues.
If you’re not enrolled, you have two options:
1. Pay a $110 trouble fee for the service call.
2. Enroll in Home Connect Assurance for $8.99/month with a 12month commitment.
If you cancel before the year is over, you will pay the prorated difference up to $110.
Example: If you cancel after 4 months and have paid $35.96, the prorated charge would be $110-$35.96 = $74.04.
You can sign up:
Online: RTCcom.com
By Phone: Call our support team at 812-486-3211
If you cancel before 12 months, you will be charged the prorated difference up to $110 to cover the service provided. After the 12 month contract, the $8.99/month fee will continue until you call and cancel.
Simply call our support team at (812) 486-3211, and we will schedule a technician to come to your home and troubleshoot and resolve your issue.
Yes, the program requires a 12 month commitment. This ensures continued affordable service for all enrolled customers.
1. Wire or jack malfunctions or problems which arise prior to the commencement of the Customer’s coverage under the Plan
2. Wire or jack malfunctions or problems which are caused by misuse, abuse, malicious activity, or vandalism.
3. Wire or jack malfunctions or problems which are caused by fire and acts of nature other than lightning, such as floods, windstorms and earthquakes
4. Inside wiring and jack(s) which are non-standard or do not comply with Part 68 of the FederalCommunications Commission, NEC, ANSI/ICEA rules and guidelines, or fail to meet RTC’s technical standards. NOTE: If it is possible to fix the trouble by making temporary repairs to non or sub-standard wiring, Home Connect Assurance will cover the temporary repairs
5. Restoration of your premises if you ask RTC to repair concealed wire.
6. Customer provided equipment (modems, security systems, satellite TV etc.).
7. Repair of jacks not previously connected to the line reported.
8. Inside wiring, jacks or other items used in connection with your line if the line is provided by a Company other than RTC.
9. Extensions located at a different address. (IWMP covers IW that is within the same property lines as the main line).
10. Replacement of ONT Batteries past warranty period
11. Repair or replacement of customer owned equipment, such as modems, routers, or streaming devices (e.g., Roku, Firestick).
Affordable monthly fee with unlimited service calls for covered issues.
Avoid paying a $110 onetime troubleshooting fee.
Get fast and reliable technician support for your WiFi, wiring, or streaming setup needs.