{"id":7130,"date":"2025-06-19T20:14:00","date_gmt":"2025-06-20T00:14:00","guid":{"rendered":"https:\/\/rtccom.com\/ayuda\/apagones\/"},"modified":"2025-09-11T19:28:10","modified_gmt":"2025-09-11T23:28:10","slug":"apagones","status":"publish","type":"page","link":"https:\/\/rtccom.com\/es\/ayuda\/apagones\/","title":{"rendered":"Apagones"},"content":{"rendered":"

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Las aver\u00edas son raras, pero ahora sabr\u00e1s cu\u00e1ndo ocurren<\/strong><\/p>\n

Nuestro Mapa de Interrupciones<\/strong> te ofrece una visi\u00f3n en tiempo real de las interrupciones del servicio dentro de nuestra \u00e1rea de cobertura de fibra.<\/p>\n

– Mira exactamente d\u00f3nde se producen los cortes
– Mantente informado mientras trabajamos para restablecer el servicio
– Recibe actualizaciones a trav\u00e9s de SmartHub, alertas de texto (si has optado por ello) y Facebook<\/p>\n

Aunque los cortes no ocurren a menudo, este mapa te da tranquilidad y una comunicaci\u00f3n clara, porque eso es lo que significa un servicio local.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=\u00bb0″ back_color=\u00bbcolor-lxmt\u00bb overlay_alpha=\u00bb50″ gutter_size=\u00bb3″ column_width_percent=\u00bb100″ shift_y=\u00bb0″ z_index=\u00bb0″ uncode_shortcode_id=\u00bb465557″ back_color_type=\u00bbuncode-palette\u00bb][vc_column width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-jevc\u00bb heading_semantic=\u00bbh6″ text_size=\u00bbh6″ text_transform=\u00bbuppercase\u00bb text_space=\u00bb\u00bb uncode_shortcode_id=\u00bb123293″ text_color_type=\u00bbuncode-palette\u00bb]<\/p>\n

M\u00c1S RECURSOS<\/h3>\n

[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=\u00bb0″ override_padding=\u00bbyes\u00bb h_padding=\u00bb1″ top_padding=\u00bb0″ bottom_padding=\u00bb2″ back_color=\u00bbcolor-lxmt\u00bb overlay_alpha=\u00bb50″ equal_height=\u00bbyes\u00bb gutter_size=\u00bb4″ column_width_percent=\u00bb100″ shift_y=\u00bb0″ z_index=\u00bb0″ auto_height_device=\u00bbyes\u00bb el_class=\u00bbinverted-device-order\u00bb uncode_shortcode_id=\u00bb741569″ back_color_type=\u00bbuncode-palette\u00bb][vc_column column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/4″ uncode_shortcode_id=\u00bb167017″][vc_empty_space empty_h=\u00bb2″][vc_custom_heading text_color=\u00bbaccent\u00bb heading_semantic=\u00bbh6″ text_size=\u00bbh6″ text_transform=\u00bbuppercase\u00bb text_space=\u00bb\u00bb uncode_shortcode_id=\u00bb333966″ text_color_type=\u00bbuncode-palette\u00bb]Mantenimiento planificado[\/vc_custom_heading][vc_single_image media=\u00bb7055″ media_width_percent=\u00bb100″ media_ratio=\u00bbone-one\u00bb alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb172707″][vc_empty_space empty_h=\u00bb0″][vc_column_text uncode_shortcode_id=\u00bb431627″][\/vc_column_text][\/vc_column][vc_column column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/4″ uncode_shortcode_id=\u00bb150791″][vc_empty_space empty_h=\u00bb2″][vc_custom_heading text_color=\u00bbaccent\u00bb heading_semantic=\u00bbh6″ text_size=\u00bbh6″ text_transform=\u00bbuppercase\u00bb text_space=\u00bb\u00bb uncode_shortcode_id=\u00bb153839″ text_color_type=\u00bbuncode-palette\u00bb]Tiempo actual[\/vc_custom_heading][vc_single_image media=\u00bb4639″ media_width_percent=\u00bb100″ media_ratio=\u00bbone-one\u00bb alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb697999″ media_link=\u00bburl:https%3A%2F%2Fweather.com%2Fweather%2Fradar%2Finteractive%2Fl%2F49396871224bab390b97e95ff0a02a9c993659fb566785f20b57dadaf398d972|title:Current%20Weather\u00bb][vc_empty_space empty_h=\u00bb2″][\/vc_column][vc_column column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/4″ uncode_shortcode_id=\u00bb150366″][vc_empty_space empty_h=\u00bb2″][vc_custom_heading text_color=\u00bbaccent\u00bb heading_semantic=\u00bbh6″ text_size=\u00bbh6″ text_transform=\u00bbuppercase\u00bb text_space=\u00bb\u00bb uncode_shortcode_id=\u00bb116356″ text_color_type=\u00bbuncode-palette\u00bb]Redes sociales[\/vc_custom_heading][vc_single_image media=\u00bb7105″ media_width_percent=\u00bb100″ media_ratio=\u00bbone-one\u00bb alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb117182″ media_link=\u00bburl:https%3A%2F%2Fwww.facebook.com%2Frtcintelecyn|title:Facebook\u00bb][vc_empty_space empty_h=\u00bb2″][\/vc_column][vc_column column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/4″ uncode_shortcode_id=\u00bb969222″][vc_empty_space empty_h=\u00bb2″][vc_custom_heading text_color=\u00bbaccent\u00bb heading_semantic=\u00bbh6″ text_size=\u00bbh6″ text_transform=\u00bbuppercase\u00bb text_space=\u00bb\u00bb uncode_shortcode_id=\u00bb655124″ text_color_type=\u00bbuncode-palette\u00bb]Otras utilidades[\/vc_custom_heading][vc_single_image media=\u00bb7060″ media_width_percent=\u00bb75″ alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb189177″ media_link=\u00bburl:https%3A%2F%2Fwww.duke-energy.com%2Foutages\u00bb][vc_single_image media=\u00bb7064″ media_width_percent=\u00bb75″ alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb197461″ media_link=\u00bburl:https%3A%2F%2Fwww.dmremc.com%2Foutage%2F|title:DMREMC%20Outage\u00bb][vc_single_image media=\u00bb7198″ media_width_percent=\u00bb56″ alignment=\u00bbcenter\u00bb shape=\u00bbimg-round\u00bb radius=\u00bblg\u00bb uncode_shortcode_id=\u00bb112987″ media_link=\u00bburl:https%3A%2F%2Foutages.udwiremc.com%3A7576%2F|title:UDWI%20Outage\u00bb][vc_empty_space empty_h=\u00bb2″][\/vc_column][\/vc_row][vc_row row_height_percent=\u00bb0″ back_color=\u00bbcolor-lxmt\u00bb overlay_alpha=\u00bb50″ gutter_size=\u00bb3″ column_width_percent=\u00bb100″ shift_y=\u00bb0″ z_index=\u00bb0″ auto_height_device=\u00bbyes\u00bb uncode_shortcode_id=\u00bb142372″ back_color_type=\u00bbuncode-palette\u00bb][vc_column column_width_percent=\u00bb100″ gutter_size=\u00bb3″ back_color=\u00bbcolor-xsdn\u00bb overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″ uncode_shortcode_id=\u00bb166410″ back_color_type=\u00bbuncode-palette\u00bb][vc_accordion no_lazy=\u00bbyes\u00bb label_border=\u00bbyes\u00bb content_border=\u00bbyes\u00bb gutter_simple=\u00bb0″ active_bg_color=\u00bbcolor-xsdn\u00bb uncode_shortcode_id=\u00bb610579″ title=\u00bbPREGUNTAS FRECUENTES\u00bb active_bg_color_type=\u00bbuncode-palette\u00bb][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfC\u00f3mo informo de una interrupci\u00f3n?\u00bb tab_id=\u00bb1750336802-1-36″][vc_column_text uncode_shortcode_id=\u00bb175833″]Llama a nuestra l\u00ednea directa 24\/7\/365 al 812-486-3211, y selecciona la Opci\u00f3n 2.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfHay un apag\u00f3n en mi zona?\u00bb tab_id=\u00bb1750336802-2-11″][vc_column_text uncode_shortcode_id=\u00bb210214″]Este mapa muestra los cortes, donde se publican actualizaciones en tiempo real. Las actualizaciones se realizan en incrementos de 30 minutos. Tambi\u00e9n compartimos informaci\u00f3n sobre cortes importantes en Facebook<\/strong> y enviamos alertas de texto<\/strong> a los clientes que se hayan registrado a trav\u00e9s de la aplicaci\u00f3n Smart Hub, disponible para iOS y Android.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfCu\u00e1nto durar\u00e1 el corte?\u00bb tab_id=\u00bb1750339695248-2-5″][vc_column_text uncode_shortcode_id=\u00bb765877″]La mayor\u00eda de los cortes se resuelven r\u00e1pidamente, y en s\u00f3lo un par de horas. El tiempo de restablecimiento depende de la causa (como da\u00f1os en la fibra, fallos en los equipos o cortes de electricidad). Nuestro equipo trabaja las 24 horas del d\u00eda para restablecer el servicio de la forma m\u00e1s r\u00e1pida y segura posible.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfPor qu\u00e9 no funciona mi conexi\u00f3n a Internet cuando la de mi vecino s\u00ed?\u00bb tab_id=\u00bb1750340245193-3-2″][vc_column_text uncode_shortcode_id=\u00bb139536″]No todos los hogares est\u00e1n conectados a la misma l\u00ednea o equipo de fibra. Lo que afecta a un cliente puede no afectar a otro, incluso al de al lado. Tambi\u00e9n es posible que el problema est\u00e9 aislado en tu equipo o conexi\u00f3n dom\u00e9stica.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfSe me avisar\u00e1 cuando se restablezca el servicio?\u00bb tab_id=\u00bb1750340311321-4-10″][vc_column_text uncode_shortcode_id=\u00bb324367″]Si has optado por recibir notificaciones de cortes en SmartHub<\/strong>, recibir\u00e1s un mensaje de texto o una notificaci\u00f3n push cuando se restablezca el servicio. Tambi\u00e9n publicaremos actualizaciones en Facebook<\/strong> a medida que se resuelvan los cortes importantes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00bb2″ column_padding=\u00bb2″ title=\u00bb\u00bfTengo que informar de la interrupci\u00f3n?\u00bb tab_id=\u00bb1750340450028-5-8″][vc_column_text uncode_shortcode_id=\u00bb203332″]Si no ves un aviso de interrupci\u00f3n en SmartHub o en Facebook, es \u00fatil que lo comuniques, sobre todo si el problema puede ser aislado. Puedes informar de los cortes a trav\u00e9s de SmartHub o llamarnos al 812-486-3211 y seleccionar la Opci\u00f3n 2.<\/strong>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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