1/23/26
Preparing for Winter Weather with RTC
With winter weather expected across our service areas, we want to help you stay safe, warm, and as connected as possible. Severe cold, snow, and ice can sometimes cause power outages and temporary service interruptions, and being prepared now can make a big difference.
Because we serve many rural communities, road conditions play a major role in how quickly our crews can respond. Snow-covered, icy, or unplowed roads may limit access to certain areas and can delay restoration efforts until conditions are safe for travel. We appreciate your patience and understanding in these situations, as the safety of our customers and our technicians always comes first.
While many parts of the RTC network are supported by backup power, some customer equipment and certain network facilities rely on commercial electricity to operate. Taking a few simple steps ahead of time can help keep you connected when it matters most.
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Fully charge your devices
Make sure cell phones, tablets, and other mobile devices are charged in advance. -
Have backup power ready
If you have portable chargers, battery packs, or generators, ensure they are fully charged and ready to use. -
Save important information offline
Download key contacts, documents, and instructions you may need if internet access is temporarily unavailable. -
Use Wi-Fi calling when possible
If cellular networks become congested, Wi-Fi calling can help you stay in touch when power and internet service are available. -
Protect your equipment
Keep modems, routers, and cables in a dry, temperature-controlled area. Avoid unplugging equipment unless advised for safety reasons. -
Clear access when safe to do so
If possible, and only when conditions are safe, keep driveways and access points clear of snow and ice. This can help our technicians reach your location more quickly if service work is needed. -
Stay informed
Follow local weather updates and check RTC’s website or communication channels for service updates during the storm. -
Use your RTC customer tools
Your RTC account tools make it easy to manage your services and connect with our support team if you need assistance.
Please remember that extended power outages can limit service availability, even when the broader RTC network remains operational. In rural areas, restoration timelines may also depend on road accessibility and weather conditions.
Our teams are closely monitoring the situation and are prepared to respond as safely and quickly as possible. Technicians are staged and ready, but restoration efforts may be delayed if roads are unsafe or inaccessible. Safety will always be our top priority.
Thank you for trusting RTC to serve you and your community. Please stay safe, stay warm, and take care of one another.
To report an outage, please call 812-486-3211 and select option 2
Service outages
We live here too. So when there’s an outage, we’re not just informing you—we’re experiencing it with you.
Outages Are Rare—But Now You’ll Know When They Happen
Our Outage Map gives you a real-time look at service disruptions within our fiber coverage area.
• See exactly where outages are occurring
• Stay informed as we work to restore service
• Get updates through SmartHub, text alerts (if you’ve opted in), and Facebook
Even though outages don’t happen often, this map gives you peace of mind and clear communication—because that’s what local service means.
MORE RESOURCES
Planned Maintenance
Current Weather
Social Media
Other Utilities
FAQ
Call our 24/7/365 Hotline at 812-486-3211, and select Option 2.
This map shows outages, where real-time updates are posted. Updates are done in 30 min increments. We also share major outage information on Facebook and send text alerts to customers who’ve opted in through the Smart Hub app available for iOS and Android.
Most outages are resolved quickly, and within just a couple of hours. Restoration time depends on the cause (like fiber damage, equipment failure, or power outages). Our team works around the clock to restore service as quickly and safely as possible.
Not all homes are connected to the same fiber line or equipment. What affects one customer may not affect another, even next door. It’s also possible that the issue is isolated to your equipment or home connection.
Yes! If you’ve opted into outage notifications in SmartHub, you’ll receive a text or push notification when service is restored. We’ll also post updates on Facebook as major outages are resolved.
If you don’t see an outage notice in SmartHub or on Facebook, it’s helpful to report it—especially if your issue may be isolated. You can report outages through SmartHub or call us at 812-486-3211 and select Option 2.